Staff feedback

Gathering patient feedback is now a common activity in dental practices and most people see it is a valuable way of identifying improvements that can be made as well as affirming what works well for patients.  

But are you bold enough to do the same with your staff? Do you feel courageous enough to ask your team for some honest and no holds barred feedback on the practice and perhaps more specifically on your management and leadership abilities? 

A practice’s success relies predominantly on its team, so it makes sense to get their feedback and respond to their needs, their ideas, and their suggestions. Doing so allows you to take the pulse of the practice and find out how healthy it is in the eyes of your staff. You may not relish the thought of getting feedback but by taking note of it you could significantly improve your effectiveness as a manager and leader, and uncover some great ideas for practice improvement. A staff survey can be a highly effective way to tap into those thoughts and ideas which in the busy environment of practice might never see the light of day.