Midwinter meeting

Warren spoke with energy and passion to 100 members of the trade and special guests from the BDA, BACD, BDHF and DLA on the subject of ‘What the 21st century customer really wants’ and concluded that in today’s super-busy, stressed-out world, customers want their life to be made easier and are looking for suppliers who are experts, advisers and a valuable resource. The presentation was well received and delegates spoke animatedly about the examples given during the three course lunch which followed the business session.

The BDTA president, Simon Gambold, provided an overview of his achievements during his presidency which included strengthening relationships with the other professional associations, revising the code of practice and improving member satisfaction with the association. The incoming president, Edward Attenborough, thanked Simon for his dedication and hard work as president and outlined his plans for the next two years which will involve enhancing Showcase, better representing members interests, developing market opportunities and continuing to develop relationships with industry partners.