Increasing productivity

The solution is being rolled out on a phased basis and will be available to all 115 staff by April 2015.

Siclops is an integrated service management system designed for companies which provide installation, service or maintenance via a field or site-based workforce. The solution will be key to reducing administration costs, enhancing business intelligence and consolidating sales, marketing and customer services.

The increase in productivity will be driven by improved maintenance scheduling and field staff coordination, increasing DBG’s capacity to support more clients. The company predicts it will be able to support 1,000 additional clients per year.

DBG maintains dental equipment used in more than 7,500 dental practices and 2,500 GP surgeries nationwide. The company operates a team of 65 field-based staff who provide compliance support and training, pre-scheduled engineering maintenance appointments and provide emergency engineering support on a reactive basis. The solution will enable DBG’s 15 area controllers to communicate schedule and appointment information to field staff via smartphones and tablets.