Harnessing insight

The ECM system will augment the firm's policy administration system to boost the speed and efficiency with which the firm can manage claims and process new business.

OnBase will provide a fully digital document information hub accessible to staff across the company, creating a seamless interface with Dentists' Provident's existing line of business systems.

Farrukh Mirza, chief executive of Dentists' Provident, said: “The decision to implement OnBase follows a wide ranging review of current and future needs, as well as the technology options available.

"While our core focus has remained largely unchanged in the last 100+ years, we recognise that today's regulatory and competitive challenges require a different operational approach. By introducing a cutting edge ECM system at the very heart of our business, we are continuing to build an organisation that is firmly positioned to meet the evolving needs of all our stakeholders.

"Importantly, the OnBase team brings significant depth of insurance and financial services ECM experience and we look forward to harnessing this insight to the benefit of our members."