Growing confidence

Prior to taking on the Finchley Dental Lounge in North London, I had always worked with a software system which, although I found easy to use, was quite basic. So, my first experience of Exact was when I inherited the system on buying the practice. Rather than going to the expense of changing software, I decided to work with it and engaged in a series of upgrades. It soon became apparent that the software contained numerous features from which I felt the practice could really benefit from. This realisation led me to find out more about Thrive and it became clear from my investigations that this programme could provide some of the solutions for which I was searching.

In particular, I wanted to find a way to analyse and improve the business aspects of the practice. The most important thing to me was to understand how our systems could be improved, and part of this was understanding how to get the best out of Exact, not just for recalls, but also for things such as online booking, text message reminders and creating more thorough treatment plans for our patients including importing digital images into their records.