The report highlights the scale of the increase in enquiries and cases, as well as the types of complaints the DCS received and how they were directed or resolved.
The DCS operates independently and provides a complaints resolution service in private dental care across the UK, funded by the General Dental Council (GDC).
Michelle Williams, head of the DCS, said, “Our latest review provides a comprehensive picture of our activities over the past two years, including the substantial increase in enquiries and cases we've managed. Despite seeing unprecedented demand with more than 1000 new cases opened and nearly twice as many cases resolved in 2024 compared to 2023, I'm pleased that our commitment to local resolution meant that 64 per cent of all cases were resolved directly by dental professionals without any direct contact from the DCS. This shows the profession's commitment to resolving complaints quickly and effectively.”
She added, “We acknowledge the observations made by the DDU regarding the increase in fitness to practise referrals. While there has been an increase in numbers from 16 to 59 referrals, this represents just six per cent of all cases resolved by DCS and should be viewed in the context of our significantly increased activity levels. The changing dental landscape, with more patients turning to private care amid ongoing access challenges, has inevitably led to more complaints reaching our service. Our data shows an 11 per cent increase in access-related complaints and a four per cent rise in cases concerning professionals' conduct and communication.
“We remain committed to maintaining our independence and impartiality, serving both patients and the dental profession with equal consideration.”
For more information visit https://www.gdc-uk.org/docs/default-source/reports-and-publications/dcs-review-2023-and-2024.pdf?sfvrsn=e292017d_3/DCS-review-2023-and-2024