The not-for-profit, mutual organisation also saw investment returns of £56.6m, the backbone of a strong and secure financial performance in 2023.
The study includes the personal reflections of healthcare professionals working in hospitals, surgeries and practices all over the UK.
Chris Kenny, chief executive of MDDUS, said, “Doctors and dentists are on their patients’ side, and we’re on theirs.
“I can’t think of a better way to illustrate the important relationship we have with our members than by turning our annual report into a celebration of what they do for their patients every day of the year.”
Key highlights from the report:
- Taking time to listen: 1,732 hours advising and supporting doctors (19 per cent increase on 2022)
- Going the extra mile: customer satisfaction with MDDUS membership services 94 per cent
- Quality and expertise: the score for the quality of its training courses was 4.6 out of five
- Reassuring support: 3,407 dental cases handled (14.4 per cent increase on 2022)
- A great place to work: employee engagement index of 78.7 (UK average is 68)
Iain Cameron, MDDUS chair, said the union was on its members’ side “in good days and in tough times”.
“We have achieved a marked improvement in our financial results, a stronger investment performance and a welcome growth in membership from across medicine and dentistry.
“We saw a significant strategic success in maintaining our secure financial platform, helping the maximum number of healthcare professionals through growth, and in our determination to provide members with the expertise and services they really need.”
Chris stated, “My ambition is to see MDDUS continue to lead our market, offering a wide choice of services and products, advice and support to a broader range of clinicians than ever before.
“It is not growth for the sake of raising revenue. Our desire is to give current and potential members of MDDUS peace of mind we will be there for them when they need us.
“We want to make it as easy and efficient as possible to deal with us and with a change programme running throughout 2024, I’m sure we’ll have much more to say about this in our annual report for 2024.”