Customer service recognition

Denplan was recognised as second in the UK for email service, third for call service and scooped first place in the award category for Best Service Provider.

Held on October 23 at London’s Park Plaza Hotel, the Top 50 Companies for Customer Service awards is one of the most celebrated events in the customer service industry and recognises companies who strive to deliver exceptional customer service. Adding to the glamour of the night were celebrity hosts Rachel Riley – Countdown’s co-presenter – and comedian Josh Widdicombe.

Run by the International Customer Management Institute (ICMI), the national awards come after months of intense judging led by mystery shoppers. Companies are assessed from May to August each year and are rated on key customer service criteria including how timely calls and emails are dealt with, how easy the process was for the customer, the reliability of the information provided, the knowledge of the customer service team, and how personalised the whole experience was for the customer.