CQC management madness

She has recently advised two dental practice owners going through the process of making a Care Quality Commission (CQC) registration and both of these applicants have encountered problems – but for conflicting reasons!

Jenin explained that when registering a dental practice with the CQC applications for the registered owner and the registered manager must be made at the same time. In small practices, the owner can also be the registered manager but two applications must still be made.

“It’s not clear what the priorities of the CQC are and different offices appear to make inconsistent decisions.”

As an example, she shared the experiences of two clients. In one instance, she said, a dentist’s application to become the registered manager of the practice was turned down because he was not deemed to have sufficient managerial experience. He reapplied to the CQC having signed up for some management training and his application was accepted – despite there being no evidence he had actually completed the courses.