10 million responses for the FFT

Launched in April 2013 and now fully rolled out across the NHS, the FFT has allowed millions of patients to give invaluable feedback on their experiences of care and treatment in services throughout the NHS.

It has quickly grown into the biggest ever collection of patient opinion in any health service anywhere in the world and gives staff the ability to react promptly and make swift and lasting improvements to care provided.

Tim Kelsey, NHS England’s National Director for Patients and Information, said:  “The Friends and Family Test has extended across the NHS over the past two years.  It has become a key tool for providing healthcare providers and commissioners with real time feedback that helps them to hear their patients’ views and react quickly.

“The huge number of responses from patients shows that many people value the opportunity to have their say.  It is helping to improve transparency in the NHS but also to drive real improvements in local services.  Given the overwhelmingly positive scores that have been recorded, it is a huge vote of confidence and appreciation for the hardworking staff of the NHS across England.”